Click On Ai PropYour Complete Property Solutions

Legal

Privacy Policy

Effective date: 10 October 2026 · Last updated: 10 October 2026

This Privacy Policy explains how Surnar Company (“we”, “us”, “our”) collects, uses, stores, and shares personal information when you use our website, enquiry forms, login area, WhatsApp support, and any present or future online services (together, the “Services”). It is written so it can also cover future online work such as bookings, payments, listings, and accounts.

Related rules for using the site are in our Terms of Service.

1. Who we are

Surnar Company provides property and related support in Pune (Maharashtra), Mumbai & Navi Mumbai (Maharashtra), Bengaluru (Karnataka), Hyderabad (Telangana) and Delhi NCR (Noida & Gurugram). For privacy questions, contact us at 9607120713 or WhatsApp.

2. Information we collect

We may collect:

  • Contact details — name, mobile number, email, city or preferred location;
  • Requirement details — service type (buy, sell, rent, move, build, invest), message, budget, property type, shifting date;
  • Account details — email and login data if you sign in, plus saved enquiries on this device or, later, on our servers;
  • Communication records — WhatsApp, phone, SMS, or email messages you send us;
  • Technical data — IP address, browser type, device, pages visited, and approximate location from your connection;
  • Future online data — booking details, GST / billing details, payment status (not full card numbers if a payment gateway is used), uploaded documents, property listing content, and support tickets.

We do not ask children under 18 to use paid or listing features. If you share someone else’s number, you must have their permission.

3. How we collect it

  • forms on this website (enquiry, login);
  • phone calls and WhatsApp;
  • cookies or similar tools that help the site run (for example, keeping a login or form state);
  • future apps, payment pages, or partner portals we clearly label as Surnar.

4. Why we use it

We use personal information to:

  • respond to enquiries and provide the requested service;
  • call, message, or email you about your requirement;
  • arrange visits, moving surveys, estimates, or contracts;
  • run login, saved requirements, and (later) online bookings and payments;
  • issue invoices or GST documents where required;
  • improve the website and prevent fraud or misuse;
  • meet legal, tax, or dispute-related duties.

We do not sell your personal data to unrelated advertisers.

5. Sharing

We may share information only as needed with:

  • our staff and authorised partners (for example packers, contractors, or local coordinators) to complete your request;
  • WhatsApp, hosting, email, SMS, map/QR, or future payment-gateway providers that process data for us;
  • courts, police, or regulators if the law requires it;
  • a buyer of our business, under the same privacy expectations.

Partners must use the data only for the job we assign.

6. Future online services

When we add online bookings, listings, wallets, or document uploads:

  • we will collect only what that feature needs;
  • card or UPI details will be handled by a licensed payment provider where possible — we will not store full card numbers on this website;
  • you may need to verify your mobile or email before a paid action;
  • this Policy will be updated and the “Last updated” date will change.

7. Cookies and device storage

The site may store login or enquiry data in your browser (for example localStorage) so your dashboard works on this device. You can clear site data in your browser settings. Future analytics cookies, if used, will be described here.

8. How long we keep data

We keep enquiry and contact records as long as needed to serve you and for reasonable business, tax, or legal records. Account data is kept while the account is active and for a limited period after closure. You may ask us to delete or update data we hold, subject to law (for example we may keep an invoice).

9. Security

We use reasonable technical and organisational steps to protect information. No website or WhatsApp chat is completely secure. Do not send OTPs, full card numbers, or original title documents unless we confirm a secure method.

10. Your choices

You may:

  • ask what data we hold about you;
  • ask us to correct inaccurate details;
  • ask us to stop marketing messages (service messages about an active job may still be needed);
  • withdraw consent for optional processing, where consent is the basis we use.

To make a request, call or WhatsApp 9607120713 from your registered number, use the contact form, or open our Data Deletion page.

11. Children

Our Services are meant for adults who can enter property, moving, or construction arrangements. We do not knowingly collect data from children for online accounts.

12. Third-party sites

Links to WhatsApp, payment pages, or other sites are governed by those parties’ policies. Read them before you share extra information there.

13. Changes

We may update this Policy when we add online features or the law changes. The new version will appear on this page. Continued use of the Services after an update means you accept the revised Policy.

14. Governing law

This Policy is intended to comply with applicable Indian law, including the Digital Personal Data Protection Act, 2023, as it applies to us. Courts in Pune, Maharashtra shall have jurisdiction, without limiting rights you have under consumer or data-protection law.

15. Contact

This Policy describes our current website and the online services we plan to add. For a specific contract (sale, rental, moving, or construction), that written agreement may include extra confidentiality terms.