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Terms of Service

Effective date: 10 October 2026 · Last updated: 10 October 2026

These Terms of Service (“Terms”) govern your use of the Surnar Company website, enquiry forms, login area, WhatsApp support, and any present or future online services we offer (together, the “Services”). By using our website or Services, you agree to these Terms.

1. Who we are

Surnar Company (“we”, “us”, “our”) provides property and related support in Pune (Maharashtra), Mumbai & Navi Mumbai (Maharashtra), Bengaluru (Karnataka), Hyderabad (Telangana) and Delhi NCR (Noida & Gurugram). Our tagline is “Your Complete Property Solutions.” You can reach us at 9607120713 or WhatsApp.

2. What these Terms cover

These Terms apply to:

  • this website and all pages, forms, and content on it;
  • enquiries submitted online or through WhatsApp;
  • demo or live login, dashboards, and saved requirements;
  • future online features such as bookings, payments, listings, estimates, GST bill requests, moving slots, and account profiles.

Using any of the above means you accept these Terms. If you do not agree, please stop using the Services.

3. Our services

We may assist with buying and selling property, packers & movers, shifting within city or out of city, resale and rental, developer and contract work, GST bill claims, home interior, rent agreements, architecture and related home services, as described on the website. Listing a service on the website is not a promise that it is available in every city at all times.

Online tools (forms, chat, login) are for requesting information or starting a process. A booking, contract, or payment is confirmed only when we say so in writing (including WhatsApp or email) or through a future checkout that clearly confirms the order.

4. Enquiries and communication

When you send an enquiry, you confirm that your name, phone number, location, and message are accurate. We may contact you by phone, SMS, WhatsApp, or email about your request. Sharing an enquiry with us does not create a broker-client or contractor agreement until both sides agree on scope, fees, and timeline.

You are responsible for the mobile number and WhatsApp account you use. Do not submit another person’s details without their permission.

5. Accounts (current and future)

If you create or use a login, you must keep your password confidential and use a valid email. You are responsible for activity under your account. We may suspend an account that is misused, inactive, or created with false information.

Saved enquiries on this site may be stored on your device for convenience. Future online accounts may store data on our systems so you can track bookings, documents, and payments. We may add identity checks before enabling paid or listing features.

6. Property information

Property details, prices, photos, availability, and project information are for general guidance. They can change without notice. Site visits, title checks, and independent legal or financial advice are your responsibility before you buy, sell, rent, or invest. We are not liable for decisions made only on website content or an informal quote.

7. Bookings, fees, and future payments

When we introduce online booking or payment:

  • prices, taxes (including GST where applicable), and extra charges will be shown before you pay;
  • fees for moving, interior, contracts, or brokerage are as agreed for that job;
  • refunds and cancellations will follow the policy stated at checkout or in the written confirmation;
  • failed or disputed payments may delay or cancel the related service.

Until an online payment system is live, any advance is collected only through the method we confirm with you (for example, a named bank transfer). Never pay a third party who claims to represent Surnar unless we verify it.

8. Packers & movers and on-site work

Moving dates, vehicle type, packing material, and labour depend on survey, access, and local rules. Damage claims, if any, follow the written moving terms given for that booking. Construction, interior, fabrication, and similar work depend on site conditions, permissions, and material supply. Timelines are estimates unless a signed contract says otherwise.

9. Acceptable use

You agree not to:

  • misuse forms, login, or future listings for spam, fraud, or illegal activity;
  • upload false property ads, fake documents, or harmful files;
  • copy, scrape, or resell our content or branding without permission;
  • interfere with the security or working of the website.

We may refuse an enquiry or remove content that breaks these rules.

10. Intellectual property

The Surnar name, logo, layout, text, and original graphics belong to Surnar Company or their licensors. You may not copy them for commercial use without written consent. You keep ownership of information you send us; you give us permission to use it to respond to you and to deliver the Services.

11. Third-party tools

WhatsApp, payment gateways, map or QR tools, and similar platforms have their own terms. We are not responsible for outages or policy changes on those platforms. Links to other websites are for convenience only.

12. Privacy

How we collect and use personal data is explained in our Privacy Policy. We collect contact and requirement details so we can serve you. We do not sell your personal data. We may share it with staff, verified partners, or as required by law to complete a requested service. Future online payments and accounts will use only the data needed to run those features. Keep your login and OTP private.

13. Disclaimer and limitation of liability

The website and online tools are provided on an “as available” basis. We do not guarantee uninterrupted access. To the extent allowed by Indian law, Surnar Company is not liable for indirect loss, lost deals, or data loss arising from use of the website. For a confirmed paid job, our liability is limited to the fees you paid us for that job, except where the law does not allow such a limit (for example, proven fraud or personal injury caused by our negligence).

14. Changes

We may update these Terms when we add online bookings, payments, or other features. The new version will be posted on this page with a new “Last updated” date. Continued use after a change means you accept the updated Terms. Important changes may also be noted on the homepage or by message to registered users.

15. Governing law

These Terms are governed by the laws of India. Courts in Pune, Maharashtra shall have jurisdiction, without affecting any rights you have under applicable consumer law.

16. Contact

Questions about these Terms or our Services:

These Terms are written for Surnar Company’s website and upcoming online services. For a signed property, moving, or construction contract, the written agreement for that job will apply in addition to these Terms.